Department: Technology & Operations

Reports To: Data Center Manager

Role Overview

A reputable Company is seeking a reliable and technically skilled Data Center Officer to support the daily operations and maintenance of its data center facilities in Gambia and Ghana. Working under the supervision of the Data Center Manager, the officer will ensure optimal environmental conditions, equipment uptime, physical security, and data integrity across mission-critical infrastructure supporting the National Identification Project.

Key Responsibilities Facility Operations & Maintenance

• Assist in monitoring server rooms, cooling systems, and power distribution units.

• Conduct routine inspections and report anomalies in environmental conditions (temperature, humidity, airflow).

• Support preventive maintenance and coordinate with vendors for repairs and upgrades.

Power & Environmental Support

• Monitor UPS systems, generators, and backup power sources to ensure continuous availability.

• Track energy usage and report inefficiencies or risks to the Data Center Manager.

• Assist in maintaining HVAC systems and structured cabling layouts.

Backup & Disaster Recovery

• Execute scheduled backups and verify data integrity across systems.

• Participate in disaster recovery drills and document outcomes.

• Support restoration procedures during system failures or environmental disruptions.

Physical Security & Access Control

• Enforce access control protocols and maintain logs of personnel entry and equipment movement.

• Monitor surveillance systems and report security incidents promptly.

• Assist in maintaining biometric or card-based access systems.

Team Support & Coordination

• Collaborate with IT, infrastructure, and software teams during deployments and upgrades.

• Provide hands-on support during equipment installations and relocations.

• Participate in training sessions and adhere to operational protocols.

Compliance & Documentation

• Maintain accurate records of equipment configurations, maintenance schedules, and incident reports.

• Support audits and compliance checks by providing required documentation.

• Ensure adherence to internal policies and industry standards

Qualifications

• Diploma or bachelor’s degree in information technology, Electrical Engineering, or related field.

• 2–3 years of experience in data center operations or IT infrastructure support.

• Certifications such as CDCT (Certified Data Center Technician) or CompTIA Server+ are an advantage.

• Familiarity with basic monitoring platforms.